Refund Policy

This Refund Policy explains how refunds and returns are handled for purchases related to content or offers promoted on motiondesignhubclub.com (“the Site”). Joint Engineering Lab US is operated by UAB Latnera (Registration No. 41023821), Miško g. 30-66, LT-44313, Kaunas, Lithuania.

1. Where You Purchased

We are a marketing and informational website. If you made a purchase after clicking a link on our Site, your transaction was processed by a third‑party seller (“Vendor”). Refunds are provided by that Vendor under its own policy and terms. Please review the Vendor’s order confirmation email and website for return instructions.

Tip: To locate the correct Vendor, check your order receipt or the descriptor on your bank statement. It will typically list the merchant name and support email.

2. If We Are the Seller

If your receipt shows UAB Latnera or Joint Engineering Lab US as the merchant of record, the following applies:

Return window: 30 calendar days from delivery for physical goods.
Condition: Items must be returned in original condition with all components. Opened consumables may be partially refundable at our discretion for safety reasons.
Digital services: Non‑returnable once access is delivered, except where required by law.
Shipping: Return shipping costs are the customer’s responsibility unless the item was defective or we made an error.
Process time: Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return.

3. How to Request a Refund

Contact the Vendor listed on your receipt for return authorization; or
If Joint Engineering Lab US / UAB Latnera is the seller, email support@motiondesignhubclub.com with your order number, purchase date, the email used at checkout, and reason for the request.

4. Exchanges & Replacements

Where applicable, we can provide replacements for defective or damaged items within the 30‑day window. Contact us before sending any item back.

5. Chargebacks

Please contact us first to resolve issues quickly. Unwarranted chargebacks may delay resolution. We provide documentation to payment processors for any disputed transactions.

6. Policy Changes

We may update this Policy. The current version is posted on this page.

Contact

Joint Engineering Lab US c/o UAB Latnera, Miško g. 30-66, LT-44313, Kaunas, Lithuania. Support: support@motiondesignhubclub.com